Register of complaints eliminated, deadline for replacing products extended

Cabinet approved a bill to amend 12 normative documents with the aim of facilitating the activity of the business community in Moldova. The register of complaints (register of complaints and suggestions) was eliminated. Thus, any complaint submitted directly to traders or to the Inspectorate will have the same legal value as the one written in the register of complaints, IPN reports.

Under the bill, the deadline for the repair or replacement of products by the seller is extended from 14 days to a maximum of 30 days in particular situations. At the same time, the consumer will no longer have the right to return a product during the first six months after purchase, regardless of the seriousness of the noncompliance or the possibility of repairing or replacing the product.

The categories of authorized entities that carry out technical examinations in case of noncompliance of goods to see whether this is attributable to the consumer or the producer were extended.

Unjustified requirements that place restrictions on rural houses as regards the number of rooms and tourists, as well as the assortment of products used to serve tourists, were removed. Currently, the law requires that tourists should be served at rural houses exclusively with own products or products from households in the locality or neighboring localities.

The bill enables to stage hygiene training online and free of charge. The obligation of repeated/periodic training of unit leaders and designated workers in occupational health and safety every three years was eliminated. The validity of such training was extended for life.

Also, the validity period for waybills was eliminated by amending the Road Transport Code, excluding unjustified costs for economic agents. The obtaining of remote electronic signature through video recordings of the applicant, made through remote person identification services involving verification with a human operator, is introduced.

According to Minister of Economic Development and Digitalization Dumitru Alaiba, these regulations can reduce unnecessary costs and barriers for the business community in Moldova. Through these changes, about 183 million lei are saved annually.



The exhibition “Urban Archaeology and the Hidden Memory of Chisinau” continues /National Museum of History of Moldova /July 17-November 30/.

The contemporary art exhibition-competition continues: The Municipal Salon within the “Te salut, Chisinau!” Festival, 6th edition, dedicated to the 590th anniversary of the city /Constantin Brâncuși Exhibition Center /July 8-26/.

The documentary exhibition “Echo from the past, for present and future” continues, dedicated to the memory of the victims of Stalinist deportations and one of the most tragic episodes in the history of Bessarabia /BNRM /July 3-August 3/.

The exhibition “The Thread of Identity! The traditional Romanian costume in book illustrations made by plastic artists from the Republic of Moldova” continues /BNRM /June 25-August 15/.

The graphic exhibition by Lica Sainciuc continues, opened as part of the Creative Industries Festival /Lutnita Gallery /June 5 – July 31/.

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Register of complaints eliminated, deadline for replacing products extended

Cabinet approved a bill to amend 12 normative documents with the aim of facilitating the activity of the business community in Moldova. The register of complaints (register of complaints and suggestions) was eliminated. Thus, any complaint submitted directly to traders or to the Inspectorate will have the same legal value as the one written in the register of complaints, IPN reports.

Under the bill, the deadline for the repair or replacement of products by the seller is extended from 14 days to a maximum of 30 days in particular situations. At the same time, the consumer will no longer have the right to return a product during the first six months after purchase, regardless of the seriousness of the noncompliance or the possibility of repairing or replacing the product.

The categories of authorized entities that carry out technical examinations in case of noncompliance of goods to see whether this is attributable to the consumer or the producer were extended.

Unjustified requirements that place restrictions on rural houses as regards the number of rooms and tourists, as well as the assortment of products used to serve tourists, were removed. Currently, the law requires that tourists should be served at rural houses exclusively with own products or products from households in the locality or neighboring localities.

The bill enables to stage hygiene training online and free of charge. The obligation of repeated/periodic training of unit leaders and designated workers in occupational health and safety every three years was eliminated. The validity of such training was extended for life.

Also, the validity period for waybills was eliminated by amending the Road Transport Code, excluding unjustified costs for economic agents. The obtaining of remote electronic signature through video recordings of the applicant, made through remote person identification services involving verification with a human operator, is introduced.

According to Minister of Economic Development and Digitalization Dumitru Alaiba, these regulations can reduce unnecessary costs and barriers for the business community in Moldova. Through these changes, about 183 million lei are saved annually.


Users from several countries reported connection issues with Facebook on Sunday. The number of reports rapidly increased during the morning, suggesting a possible widespread malfunction, according to the Downdetector platform, quoted by IPN.

According to reports in the international press, users are experiencing difficulties with authentication, loading the news feed, and using some features of the social network. It is not yet clear whether other services of the Meta company are also affected.

In Moldova, there are issues with browser connectivity, but access through the application is possible. Until this time, Meta company has not provided an explanation for the cause of the incident nor a timeline for its resolution. In the absence of an official confirmation, the exact extent of the disruption remains unclear.

The Downdetector platform monitors online service interruptions and centralizes user reports and other data regarding their functionality. A sudden increase in notifications usually indicates the existence of a technical problem.

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1 IANUARIE, 2025
1 IANUARIE, 2025