Register of complaints eliminated, deadline for replacing products extended

Cabinet approved a bill to amend 12 normative documents with the aim of facilitating the activity of the business community in Moldova. The register of complaints (register of complaints and suggestions) was eliminated. Thus, any complaint submitted directly to traders or to the Inspectorate will have the same legal value as the one written in the register of complaints, IPN reports.

Under the bill, the deadline for the repair or replacement of products by the seller is extended from 14 days to a maximum of 30 days in particular situations. At the same time, the consumer will no longer have the right to return a product during the first six months after purchase, regardless of the seriousness of the noncompliance or the possibility of repairing or replacing the product.

The categories of authorized entities that carry out technical examinations in case of noncompliance of goods to see whether this is attributable to the consumer or the producer were extended.

Unjustified requirements that place restrictions on rural houses as regards the number of rooms and tourists, as well as the assortment of products used to serve tourists, were removed. Currently, the law requires that tourists should be served at rural houses exclusively with own products or products from households in the locality or neighboring localities.

The bill enables to stage hygiene training online and free of charge. The obligation of repeated/periodic training of unit leaders and designated workers in occupational health and safety every three years was eliminated. The validity of such training was extended for life.

Also, the validity period for waybills was eliminated by amending the Road Transport Code, excluding unjustified costs for economic agents. The obtaining of remote electronic signature through video recordings of the applicant, made through remote person identification services involving verification with a human operator, is introduced.

According to Minister of Economic Development and Digitalization Dumitru Alaiba, these regulations can reduce unnecessary costs and barriers for the business community in Moldova. Through these changes, about 183 million lei are saved annually.



The Ministry of Defense aims to ensure that, by 2028, at least 60% of priority critical infrastructure areas are protected by drone detection and neutralization systems. Currently, according to the authorities, coverage with such systems is limited. This provision is included in the government’s action plan titled “European Economy, Efficient State,” IPN reports.

According to the document, the National Army will be modernized by developing surveillance, radar, and early-warning capabilities, as well as by equipping it with anti-drone systems. Plans also include modernizing military communications and command-and-control systems, as well as strengthening cybersecurity.

The program also calls for increased military mobility through the development of logistical, medical, and transportation capabilities to enable the rapid deployment of forces.

By 2028, the government plans to complete the military camp in Bacioi and modernize at least 18 military facilities. By that time, the radar and early warning system is expected to reach a technical readiness level of at least 35% and a staffing level of at least 55%.

In the area of national resilience, the authorities aim to fully operationalize the State Register of Defense Resources and digitize the records of human, material, and technical resources. In addition, at least two major interagency exercises will be organized annually.

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Register of complaints eliminated, deadline for replacing products extended

Cabinet approved a bill to amend 12 normative documents with the aim of facilitating the activity of the business community in Moldova. The register of complaints (register of complaints and suggestions) was eliminated. Thus, any complaint submitted directly to traders or to the Inspectorate will have the same legal value as the one written in the register of complaints, IPN reports.

Under the bill, the deadline for the repair or replacement of products by the seller is extended from 14 days to a maximum of 30 days in particular situations. At the same time, the consumer will no longer have the right to return a product during the first six months after purchase, regardless of the seriousness of the noncompliance or the possibility of repairing or replacing the product.

The categories of authorized entities that carry out technical examinations in case of noncompliance of goods to see whether this is attributable to the consumer or the producer were extended.

Unjustified requirements that place restrictions on rural houses as regards the number of rooms and tourists, as well as the assortment of products used to serve tourists, were removed. Currently, the law requires that tourists should be served at rural houses exclusively with own products or products from households in the locality or neighboring localities.

The bill enables to stage hygiene training online and free of charge. The obligation of repeated/periodic training of unit leaders and designated workers in occupational health and safety every three years was eliminated. The validity of such training was extended for life.

Also, the validity period for waybills was eliminated by amending the Road Transport Code, excluding unjustified costs for economic agents. The obtaining of remote electronic signature through video recordings of the applicant, made through remote person identification services involving verification with a human operator, is introduced.

According to Minister of Economic Development and Digitalization Dumitru Alaiba, these regulations can reduce unnecessary costs and barriers for the business community in Moldova. Through these changes, about 183 million lei are saved annually.


Prime Minister Vasile Tofan calls for a review of the salary system in the public sector, amid controversies regarding salaries and bonuses in some institutions. By the end of the month, the Secretary General of the Government, Alexei Buzu, must present proposals to eliminate abuses, including by capping some incomes and eliminating some bonuses, reports IPN.

“The revolt is understandable. I too am outraged, because we are not a wealthy state. We do not have an excess of resources that would allow us to tolerate abuses in this area”, the Prime Minister declared at the first government meeting.

Vasile Tofan emphasized that regaining citizens’ trust is essential for implementing reforms. According to him, the Government cannot ask people to accept difficult measures while tolerating abuses in public institutions.

At the same time, the Prime Minister announced that he will tighten the rules regarding business trips abroad of public authority representatives. He stated that he will approve these visits more rigorously and that he aims to even reduce his own foreign trips, as part of the measures to combat the waste of public funds.

The chief executive mentioned that necessary trips for negotiations, attracting investments, and cooperation with external partners will continue, however, visits without a clear justification will be limited.

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1 IANUARIE, 2025
1 IANUARIE, 2025