The process of providing public services at the multifunctional centers opened this year will be further simplified in 2019. The Public Services Agency will also develop a Call Center where the people could swifter receive information by phone, the Agency’s director Sergey Railean said in a news conference that centered on the institution’s activity in 2018, IPN reports.

According to Sergey Railean, after only a year of its foundation, the Public Services Agency became the first institution in Moldova that implemented the anti-bribery management system standard. In the course of the year, there were made over 905,000 papers, such as identity cards, passports, driver’s licenses and vehicle registration and reregistration certificates. There was launched the one-stop shop for issuing permissive documents. A number of 29 documents can be requested online.

The Agency’s vice director Vitalie Ciolac said the exchange of information between the departments of the Public Services Agency has been ensured this year and the people no longer waste money and time to travel from one institution to another. After the 38 multifunctional centers were set up, the time for obtaining a document decreased two times compared with the old system owing to the implementation of the one-stop shop, the electronic meeting scheduling system and the fact that all the services are provided in one building.

The multifunctional centers provide 1,093 public services. Most of the applicants asked for identity cards and passports.

In 2019, the territorial principle when applying for civil status documents will be excluded and the number of documents that need to be presented will be reduced. Next year, the vehicles used to test drivers will be renewed and the archives of the Public Services Agency will be digitized.