The joint stock company Termoelectrica automated and modernized its Call Center that can be contacted on 022 447 447. The robotic application will be available in Romanian and Russian and will divide the information depending on the needs of consumers. This way information will be provided about the method of paying bills, debts or contracts, disconnections or heat pipe failures, IPN reports.

In a press release, the heat supplier says the new service will offer the people the possibility of performing such operations as transmission of current meter readings, notification of leaks or quality problems and others. The persons who will not obtain an answer to their question could get in touch with an operator. To improve the quality of service, all the received calls will be recorded.

The company’s director general Veaceslav Eni said the development of platforms for communicating and interacting with consumers is one of the main factors on which the supplier has focused during the past three years. “We want to be closer to the people and to offer high-quality services and efficient communication. Namely for this reason, we made effort to develop not only a Call Centru, but also a real application that would simplify the communication procedures, the exchange of information and interaction with our consumers,” stated the director.

The phone service for reporting technical problems through Viber 069 444144 and the dispatcher’s service 022 44 11 38 will continue to work in parallel with the Call Center.