The automated information system of the 112 Service can also process text messages. Now this is the only method for persons with hearing and speech impairments to transmit emergency requests, Liviu Oboroc, director of the Common National Emergency Telephone Service 112, stated in the talk show “Issue of the day” on Canal2 channel, IPN reports.

At the same time, ten operators of the Service will be instructed to deal with calls in sign language. This procedure is to be implemented until the system is fully put into operation, which is by June 30 “The system enables to automatically register the telephone number and, in some situations, also the name of the caller. The geographic localization of the caller is a new, very important component,” stated Liviu Oboroc.

Veaceslav Plamadeala, department head at the Emergency Pre-Hospital Medical Assistance Center, said the doctors expect their work to be eased together with the implementation of this service. “The medical dispatchers expect, in particular, a thorough selection of fake calls,” he stated. A series of questions will be put to the caller to determine if it’s a genuine call or not. According to Veaceslav Plamadeala, in this case the dispatcher’s experience and psychological training are also important.

The European Common Emergency Phone Service 112 became operational on March 29. The calls to 112 are free from any landline or cell phone.