Only the household users for which the electrical energy is the main source of heating during the winter season will receive on-bill compensation for electricity from the state. The households for which electricity is not the principal source of heating are not eligible for such compensation, IPN reports, with reference to the Ministry of Labor and Social Protection.

The electricity will be compensated for household users who the previous winter season had average monthly consumption of at least 250 kWh. The eligible consumers will not be connected to the centralized heating system or will have monthly heat consumption lower than 0.3 Gcal/month during the previous winter period. On-bill compensation will be given to household users with gas consumption lower than 80 m3 a month the previous winter season.

The citizens who didn’t qualify even if they had average electricity consumption of at least 250 kWh/month the previous winter period and consider that a mistake was made can file a complaint to suport@compensatii.gov.md.

The Ministry of Labor and Social Protection assured that absolutely all the households that submitted an application to get on-bill compensation and were assigned an energy vulnerability degree will get on-bill compensation with the charges corresponding to their energy vulnerability category, including retroactively.

If there are consumers who received the bills from other suppliers without on-bill compensations even if they were assigned a vulnerability degree, they can file a complaint to suport@compensatii.gov.md.