Hot line operators of different public entities need training about anti-corruption law. It's a conclusion of the research on the efficiency of hot lines, carried out by Transparency International-Moldova. “Most of the calls on hot lines are not answered. There are institutions answering but two calls of 10, or they give you but promises and after a while you realize that the institutions simply do not want to cooperate to solve cases,” stated the author of the study, Andrei Munteanu, at a news conference hosted by Info-Prim Neo Thursday. The results of the research show that, in addition to training the personnel, it's necessary to set up a clear mechanism of operating the hot lines. The operators should be punished for not rendering the complaints to entitled bodies and for unethical conduct. The hot line needs to have its functioning really independent of its institution, by earmarking funds for it. Data bases should made to analyze the infos and to make the hot lines efficient in the eyes of callers. The researcher made these conclusions by talking to operators. Andrei Munteanu names as cooperating the Tax Inspectorate, Health Ministry, Customs Service, Interior Ministry and the Anti-Corruption Squad (ECCCC). The prosecutor's office and the Justice Ministry were not cooperating, Andrei Munteanu specified. Transparency International – Moldova's executive Lilia Carasciuc opines the institutions were quick in reacting since they knew TI - Moldova was monitoring measures of fighting and preventing corruption. This means the procedures is harder for ordinary callers. “There is no mechanism to render the complaints to the entitled bodies. The operators are not aware of the legislation on fighting and preventing corruption. All some operators can do is to allow you to complain to them as to a neighbor,” says Lilia Carasciuc. She is however firm the hot lines are necessary and they need to guide themselves by the study to improve their duty.