The helplines of public institutions, to which one can report corruption cases, are ineffective, says secretary of Anti-Corruption Alliance Mircea Esanu. Most of ministries have set up helplines only formally, he believes. “The biggest issue is that the helplines are not answered, and if they do, the official offers but evasive answers or redirects the calls to other institutions,” Mircea Esanu is quoted by Info-Prim Neo as saying. “The entities should make efforts and place competent people to answer those helplines, not secretaries, as often happens, or direction chiefs,” he says. The only functional helpline he believes to be the one of the Anti-Corruption Center (ECCCC). At the same time, Customs Service head Viorel Melnic opines the civil society does not perceive the true meaning of helplines. In his service's case, Melnic says 95% of times the line is used for procedural, technical questions, not for signaling out corruption cases. “A solution to make these helplines be used properly is to launch an awareness-raising campaign, and to realize that society cannot trust any structure and unveil corruption schemes to it or people suspected of power abuse,” Viorel Melnic said.