Persons who disagree with the energy vulnerability degree assigned by the system and with the indicators that are taken into account when determining the degree based on information presented in the application can submit a complaint to the Ministry of Labor and Social Protection. If they do not agree with the institution’s response, the applicants can make a preliminary request for the reexamination of the application, also to Ministry. If this response does not satisfy the applicants again, these can go to an administrative court, IPN reports.

The complaint filed to the Ministry must contain the IDNP of the person who submitted the application for compensation and copies of bills for all months of the 2023-2024 cold season (November 2023 - March 2024). As a result, the institution will examine the application registered with the Ministry’s Chancellery and, according to data from the Energy Vulnerability information system, will provide a response within 30 calendar days, by presenting the calculations based on which the energy vulnerability degree was set.

If the beneficiary does not agree with the answer received from the Ministry, over such an indicator as the income and the information from the cadaster office or credit bureaus used to determine the vulnerability degree, they can submit a preliminary application to have the decision concerning the set energy vulnerability degree reconsidered. They must also present a number of additional documents.

Following the examination of the preliminary application together with the attached confirmation documents, the Ministry will provide the applicant with a response regarding the findings and the taken decision about the energy vulnerability degree.

If the applicant does not agree with the Ministry’s decision even after the reexamination of the application, they can challenge the decision and the Ministry’s response in the administrative court. This is possible after the preliminary application is reexamined.