An Information Point for Foreign Trade that is intended for companies involved in international trade in goods and participants in transfrontier traffic was inaugurated by the Customs Service in partnership with the USAID-funded Moldova Structural Reform Program on February 11. This way, all those who have questions about the customs procedures or meet with difficulties in this regard are urged to call on +37322788888 around-the-clock. The information point was created as part of the Common Call Center of the Customs Service by reforming this in accordance with the highest EU standards, IPN reports.

Olesea Pușcașu, head of the Customs Service’s Public Relations Section, said the information points was set up to make sure the customs officers are closer to the people and the business community, in accordance with the international commitments undertaken by Moldova within the World Trade Organization and under the Association Agreement with the EU (DCFTA).

So far the Call Center was available from Monday through Saturday, between 8am and 9:30pm, through the agency of one operator. From now on, the information point will work nonstop and has five professional operators. In the near future, the operators could also provide answers through a chat.

Customs Service director general Sergiu Burduja said the Call Center until now received by over 300 calls a week and the callers couldn’t obtain the necessary information. Now, all those interested in customs provisions, regimes and destinations and permissive documents can contact the Customs Service directly, at any hour, from any corner of the world.

For his part, USAID Moldova Structural Reform Program director Douglas Muir said: “We are glad and honored that USAID managed to contribute to the inauguration of the Information Point for Foreign Trade, which means that the Republic of Moldova fulfilled one more of its obligations to the WTO and the EU. This way, better conditions will be first of all created for business entities that will be able to nonstop get swift responses to questions that can appear within export-import operations. Also, through the modernization of the Call Center, all the interested citizens can benefit from high-quality information services”.