Starting with this year, the public and private service providers are accredited by the National Council for the Accreditation of Social Service Providers. The accreditation is based on a process of assessing how the provided services meet the minimum standards in the field.
Viorica Dumbraveanu, head of the Family and Child Rights Protection Division of the Ministry of Labour, Social Protection and Family, told IPN in an interview that when the services provided are of a poor quality, the accreditation is withdrawn. But, given that the procedure lasts long, when the service providers do not honour their responsibilities, the withdrawal of accreditation is skipped over and the contract is terminated immediately
According to Viorica Dumbraveanu, the Ministry has a number of expectations as regards the social services provided by public organizations. “The expectations include ensuring a greater coverage of the population with social services of a really high quality,” she stated.
Asked how a model service should look, Viorica Dumbraveanu said that this is a service that satisfies beneficiaries’ needs by involving the beneficiaries. “We have very good workers, but we must center more on the beneficiaries. This means that the social service providers of Moldova will have to lay emphasis on the satisfaction and involvement of the beneficiaries in service provision. We aim to create flexible services, centering on the needs of the beneficiaries,” she said.
She added that most of the standards that are reviewed and implemented place stress on the participation and opinion of the beneficiaries in the service provision process.
