Every year, the Euromoney publication analyzes the performance of financial institutions and ranks banks according to their performance in key segments. For its work in 2023, OTP Bank was ranked among the market leaders in Moldova in corporate banking and corporate social responsibility, and obtained the Highly Regarded distinction for Digital Solutions.
Corporate Banking
Euromoney recognized OTP Bank's multidimensional approach to corporate client relations. In 2023, the bank supported business growth in strategically important areas for the country's development: agriculture, processing industry, telecommunications, trade and infrastructure development. At the same time, OTP Bank maintained its position as the main partner of International Financial Institutions in economic development projects such as alignment with EU standards through inovation and green tech.
"In this market segment, the quality of consulting services is paramount, and success is represented by responsibility, long-term vision and the ability to navigate business growth alongside the client. The fact that we have maintained our position as a reference bank in this line of business, once again confirms the trust of our clients," said Elena Guzun, Vice President of the Executive Committee - Corporate Banking Commercial Director.
Digital Solutions
Digital solutions offered by OTP Bank have become more secure and user-friendly. In 2023, the OTP Mobile Banking application became more accessible by offering remote registration and service payment facilities. And the distinction of the most secure banking application is ensured by the integrated token, in compliance with EU regulations, in particular with the new Payment Service Directive 2 (PSD2). OTP Mobile Banking continues to be the only application on the market that offers users access to both personal and business accounts.
The bank's digital transformation experts have ensured a reduction in the processing time of urgent interbank payments and a faster processing of customer data thanks to the integration with government systems Mconnect, Mpay and the MIA Instant Payments Platform.
"In the era of digital transformation, the bank is no longer just a transactional space, but becomes an interactive and personalized platform, adapted to the needs of each customer. Innovation and adaptability become key to success in this environment. Our commitment remains to connect with customers, to innovate and to continue to exceed expectations," highlighted Irina Pohilă, Head of Digital Products Department.
Social responsibility
OTP Bank's portfolio of social projects has been recognized for its sustainable impact in the areas of employee development, community and environmental protection. In 2023 the bank's training center offered over 26,000 hours of training, mentoring and leadership tracks. Through the support given to the "OK" Financial Education Foundation, more than 7,400 children, young people and adults from the whole country have developed financial management skills. Within the long-term partnerships with Moldova State University, ”Zimbru” Football Academy, the "Luceafărul" Republican Theater and the National Art Museum, the bank supports the continuous delivery of cultural, sports, educational and artistic services to thousands of people each year.
Nicoleta Deliu, Corporate Social Responsibility Manager, appreciated the team's contribution to the success of social projects: "At OTP Bank, we have over 800 employees actively involved in various bank initiatives. Colleagues recycle, plant and tend plots, participate in charity runs and donate generously to support vulnerable families. This dedication is due to a strong commitment to the well-being of the larger community."
OTP Bank Moldova, subsidiary of OTP Group, is an integrated and universal provider of financial services. With an approach defined by responsibility, commitment and professionalism, OTP Bank understands the needs of customers and the current market context, and is a reliable financial partner.
Euromoney is a financial publication established in 1967. It rates the performance of banks in almost 100 countries. Since 1992, the publication's awards have been won by banks around the world in various nominations and were the first of their kind in the global banking industry. The award decision is made based on the analysis of the performance of the banking industry and financial institutions in different countries.
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