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Convenience, personalised service and an improved customer experience in maib Fălești Branch


https://www.ipn.md/index.php/en/convenience-personalised-service-and-an-improved-customer-experience-in-7542_1102468.html

Maib strengthens its presence and dedication to its customers by reopening the maib Fălești Branch, which is now more convenient and colourful.

Maib Fălești branch has been renovated according to the new brand identity to reflect the high standards of convenience and elegance implemented across the entire network of maib units. The modern design, spacious areas and friendly atmosphere create an excellent environment for personalized customer service and discussions.

Sergiu Rachimciuc, Director of maib Fălești Branch:

"The reopening of maib Fălești Branch marks a new stage in offering quality banking services, bringing a unique combination of elegance and professionalism to the heart of the community. With a strong focus on accessibility and convenience, we can offer customers a pleasant and inspiring environment for performing a wide range of financial operations in the new space. Our team of professionals is dedicated to providing a personalised and efficient experience and is focused on creating better experiences for maib customers."

The strategic location of the branch in the city center ensures maximum accessibility for customers. Thus, maib aims to offer a more efficient and personalised banking experience tailored to the specific requirements of each customer in the following areas:

  • transactional area – facilitates multiple banking operations at single counter, ensuring faster and more efficient service.
  • consultative area – facilitates direct communication, analysis of needs and complex personal or business development plans. The area is located in a semi-private space, which provides the perfect ambience for customers to make important decisions, such as those related to credits, business and things alike.
  • self-service area – designed for customers who opt for independent and fast banking operations, such as: paying bills, paying loans, checking their account, depositing cash, etc. The area is part of the maib 365 concept and is open 365 days a year, 24/7.
     

Also, the 365 area has been extended, and a new ATM has been installed where customers can use cash-in, cash-out and currency exchange services.

Maib Fălești Branch is located in Fălești at 111 Alexei Mateevici street and is open from Monday to Friday from 8:30 a.m. to 4:30 p.m., without a break.

     

     


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