State Tax Inspectorate’s Call Center starts work in January

The Call Center of the State Main Tax Inspectorate begins working on the first workdays of January, Info-Prim Neo reports. The Center’s head Diana Stici said in an interview that the new subdivision is designed to guarantee high-quality services for taxpayers through the telephone, offering them advice on the declaration and voluntary and on-time payment of the fiscal obligations, and to reduce the human factor in the relation with the taxpayers as well as the costs incurred by them. All the residents of Moldova can use the Center’s services dialing a phone number composed of four digits. The calls through the fixed-line network would be free. Initially, the Center will provide 30 phone lines and 30 taxpayers will be able to call simultaneously. Later, the number of phone lines will be doubled. Stici said that the Center will provide answers to questions about the procedure for calculating, declaring and paying the taxes and duties administered by the Tax Service such as the income tax on entrepreneurial activity, the income tax for private individuals, the value added tax, and information about other taxes and duties, how to fill in and present fiscal reports, how the taxes are restored. The Call Center will also have a website, which is now being worked out. Every taxpayer could access the site to post questions and find answers. The creation of the Center was included in the plan of action for implementing the Millennium Challenge Corporation’s Threshold Country Program for Moldova and is intended to fight corruption in fiscal administration. The State Main Tax Inspectorate’ Call Center was created with the consultative and logistic support of the fiscal administration of Lithuania.