The users of electronic communications and postal services last year submitted 229 petitions to the National Regulatory Agency for Electronic Communications and Information Technology, a decrease of 5.8% compared with 2017. According to the Agency, the examined petitions referred mainly to the contractual relations, IPN reports.
Of all the petitions, 90.4% (209 petitions) concerned the electronic communications and 9.6% (20 petitions) the conditions of providing postal services. The contractual relationship with the service providers was the main dissatisfaction expressed.
Most of the petitions referred to the work of SA “Moldtelecom” (122 petitions), SA “Orange Moldova” (24), SA “Moldcell” (22), Moldova’s Post Office (20), SRL “Sun Communications” (11) and SRL “StarNet Soluții” (10).
The reasonable petitions (34) were solved in fair of consumers, while in the other cases the Agency’s specialists proposed alternative solutions to the signaled problems, which helped solve these.
The National Regulatory Agency for Electronic Communications and Information Technology has compiled reports on the examined petitions starting with 2001. The relevant data are contained in the Agency’s annual reports that are published on its official website.
