Press Release
March 19, 2015. CB „Mobiasbanca - Groupe Société Générale” S.A. announced today the opening of the new Training Center, aimed at improving the number and quality of trainings offered to employees of the bank. The place includes also a school branch – an innovative concept for the banking system of the Republic of Moldova. The final aim of this project is to improve the quality of service offered to the customers of the bank, as one of the main targets of CB „Mobiasbanca - Groupe Société Générale” S.A. is to increase clients’ satisfaction regarding its products and services.
Ridha Tekaia, president of CB „Mobiasbanca - Groupe Société Générale” S.A., mentioned during the opening event: “I am proud to announce that today CB „Mobiasbanca - Groupe Société Générale” S.A. launches its new Training Centre.
It is one of our great achievements, in line with the bank’s strategy of human resources development and corresponding to the Group’s aim to transfer to all subsidiaries the knowledge, skills, best practices and methods to fit international standards. Due to this new training facility, we will be able to deliver up to 68.000 training hour per year, which is more than twice as much as before (25.500 hours in 2013 and 28.500 hours in 2014). It will also allow us to develop our partnerships with educational institutions such as Agence Universitaire de la Francophonie, ASEM and others, in line with the social responsibility policy of the bank and Societe Generale.”
The new training facility has 2 training rooms and one meeting room, with a total capacity of 70 people. Training rooms are equipped with all necessary instruments for all types of trainings and seminars – technical abilities, personal development, commercial efficiency, etc. Employees will be able to develop here their soft skills in order to become future managers of the bank. Last generation technical equipment is available and allows trainers to use all kind of materials.
The School Branch, part of the Training Center, is an absolute innovation for Republic of Moldova, especially for the banking system. It is identical to any other branch in the bank’s network and employees training here will be able to simulate real situations, encountered during a usual working day of a branch. The director of the School Branch, Liudmila Hersun, has been working as branch director for the last 6 years and is very enthusiastic about the opportunity to educate new generations of bankers. Having both Training Center and school branch in the same building offers the advantage of a mixed approach – learning theory and then applying it in practice.
Petru Delinschi, head of Human Resources, explains: “In this new School some global training objectives will be achieved: practicing in real situations, prompt evaluation of knowledge, learning to use necessary IT programs and banking equipment. The new employees will learn here all they need to know in order to offer to our customers the best quality of service, proving our position of a reference bank on the market, chosen by clients for the quality of products and services.”
His Excellency, Pascale Vagogne, Ambassador of France in Moldova, present at the opening event congratulated Mobiasbanca and mentioned that it is an important achievement both for the bank and for the whole society of Moldova, offering new opportunities for new and existing employees of the bank. The event was also attended by Grigorii Belostecinic, rector of ASEM, Roman Kwiatkowski, representative of Agence Universitaire de la Francophonie, Nicolae Dorin, vice-president of Bank Association of Moldova – all of them expressed their appreciation for the successful partnership with Mobiasbanca and the intention to further develop them.
CB „Mobiasbanca - Groupe Société Générale” S.A. is a universal commercial bank, serving over 106.000 clients, including corporate clients, SMEs and individuals through a network of 58 units. In 2015, Mobiasbanca will celebrate 25 years of activity in the Republic of Moldova. This remains the first and only bank in Moldova to hold the quality certificate ISO 9001:2008, following the commitment to offer its clients quality products and services, permanently improving their satisfaction level.
The bank is a subsidiary of Groupe Société Générale SA, one of the leading financial institutions in Europe. During 150 years of experience, the international French group Société Générale overcame the biggest challenges and supported its customers, offering them safety and stability. Today 32 million of clients worldwide trust Groupe Société Générale.
Communication and Quality Department, Mobiasbancă – Groupe Société Générale
19 March 2015
