Citizens are pleased with the activity of Information and Documentation Centre – local authorities

The majority of citizens who went to City Hall’s Information and Documentation Centre for Citizens (IDCC) are pleased with its efficiency and ask authorities to open new consultancy desks in each district office of the City Hall, director of IDCC Vladimir Popa said at the meeting of the City Hall on February 5. Popa recognised that there are certain problems in the relation with citizens because not all the persons are pleased with the offered answers. At the same time, he mentioned that the most discontents are related to the answers of the Architecture, Urbanism and Landed Relations Department. According to Popa, since IDCC was opened, 35 thousand legal and individual persons solicited its services. Of them, about 3.9 thousand requested information on land-related problems, about 9.7 thousand – architecture and urbanism issues. About 11 thousand petitions were submitted to the Commerce Department, about 5.5 thousand – to the Urban Control Department, Economic Department, about 1.6 thousand - Reforms and Property Relations Department, about 2.8 thousand – Communal Department. Vladimir Popa asks the municipality to endow the centres with computers in order to improve the services provided to the population and to reduce the periods during which the problems are examined. At the same time, the head of IDCC wants to solicit installing advertisement panels in front of the headquarters to put there the announcements of the institution. IDCC started to work on July 13. Through its desks, IDCC has to offer answers to every person and therefore to exclude the contact of the citizen with the civil servants and to avoid in this way corruption cases. Several consultancy desks work within the Centre: Landed Relations, Architecture and Urbanism, Construction Authorisations, Property relations, Trade, Service Providing etc.