Air Moldova during six months has made the necessary effort to cope with this unprecedented crisis and equally struggles to avoid bankruptcy and to fully honor its obligations towards passengers. This is the company’s response to the accusation that it does not fulfill its obligations towards consumers made against it by MP Galina Sajin on August 12.
“We want to note that the criticism was leveled by persons who are far from the civil aviation industry and probably do not realize the titanic effort that an airline must now make to survive. Air Moldova’s effort is even more significant as the governmental bodies, since the start of the pandemic, didn’t at least initiate a discussion on eventual state support for the civil aviation that is in a moribund state,” the airline says in a press release.
Air Moldova states that the company’s administration amid the pandemic could follow only two scenarios – to refund the ticket prices to at most 30% of the passengers, which would have been inevitably led to the company’s bankruptcy, and to make maxim effort to continue its operations and to honor its obligations to 100% of the passengers, despite the own losses.
According to the company, a member of Moldova’s Parliament should come up with a bill in support of the economic sector in this period that is difficult for everyone. “While some come with criticism, Air Moldova continued to act correctly and to fulfill its obligations to the state budget and the passengers, operating flights and transporting passengers in conditions of maximum safety.”
In a press briefing, PAS MP Galina Sajin said she was contacted by people who complained that they cannot recover the money paid for tickets for flights that were cancelled in connection with the travel restrictions. In exchange for the money paid for cancelled flights, the people are offered to be refunded airport taxes and to be given one-off vouchers. Also, travel agencies accuse the airlines of intentionally selling plane tickets even if they know that the flights cannot be operated.
