A guide launched by the Association of Energy Consumers of Moldova comes with pieces of advice for users as to how to act in case of particular practices of electric power operators that end with additional costs in bills, IPN reports.

Making reference to a report by the National Agency for Energy Rogation, the Association’s president Nicolae Mogoreanu said the profit of Gas Natural Fenosa increases at the expense of consumers who pay more because they don’t know what for exactly they should pay.

Nicolae Mogoreanu noted the guide was worked out based on concrete examples experienced by consumers. Being correctly informed, these consumers could recover the extra money they paid. Based on the practices explained in the guide, the consumers will be able to examine their bills in an informed way. If they identify irregularities, they can report these and seek explanations from the supplier.

The guide was issued in 500 copies and is available from bookstores.